Who are we?
Click here
Where are the HighKey straps manufactured?
All straps are proudly hand-made in Southern California, USA. All materials are purchased in the US and hand-assembled right here in Southern California. 
What is your return/exchange policy? 101% Guaranteed Satisfaction!
We are extremely interested in your complete satisfaction. We offer a 101% guarantee. So, if for any
reason you are not satisfied with your purchase, simply ship the strap
back to HighKey Camera within 30 days of your purchase date with proof
of purchase.
Orders returned beyond the 30 day period cannot be
accepted. Also, to return an item, you must first notify customer service,
or your return will not be accepted. We also cannot accept your
return/exchange unless your HighKeys are sent back to us in the same
condition which you received it in. (We can't accept any exchanges or
returns on straps showing any signs of use or wear... you understand,
right?)
What is the warranty on my new camera strap? 101% Guaranteed Satisfaction!
All straps
have a lifetime warranty. That's right. So long as you didn't take a pair of scissors to them, the strap remains under our guarantee. If there's a manufacturing error, or it seriously wears out (but not just gets dirty or beat up... that's just added character), simply send
it back to us and we'll send you a new one!
How long are HighKey camera straps?
The 'main' part of HighKey straps are approximately 24" in length, with about 15" adjustable leads on each end. (Very similar to the dimensions of the stock strap that came with your camera... the one that is ready to retire.)
Will HighKey straps fit my camera?
The portion that attaches to your camera is 3/8 inch wide. This length is adjustable, but if you're unsure of the width of the slot,
cut a small piece of paper measured to 3/8 inch wide and see if it fits
through the slots. You can also measure the width of your
current strap. Please email us with any questions, and we'll be glad to help you!
These straps are amazing! Why doesn't everybody have one?
We're not sure.
Can HighKey straps get wet?
Here's the deal, yes, the straps can get wet, but your expensive camera shouldn't be getting wet in the first place. Just remember... your camera body shouldn't be around moisture because there are sensitive electronics working inside. That said, since you're already keeping your camera dry, your camera strap will most likely be dry all the time too, right?
How do I care for my camera strap?
Your HighKey can be spot-cleaned
with mild soap and warm water. Please do not place them in the dryer, and do not use detergents/bleach
or iron any part of your strap.
I can't decide which HighKey strap I want :(
That's alright! You're not alone. Like clothes, most people don't settle on just one pair, and the same goes for HighKey. If you're like us, you can buy a different strap for each day of the week. If you're not that extreme, you can order just a few straps.
Will HighKey camera straps easily slip off my shoulder?
Answer: Nope! The underside of all straps are lined with a textured, non-slip material for stability and comfort. We've magnified the texture so you can see how cool it is. Check this out:
It's like gecko feet
I just received my HighKey strap, but it didn't come in any packaging. Why?
We're just doing our part to save the planet's resources. For every box or bag we make to package products in, it just uses precious resources unnecessarily. We assume that you don't mind receiving your strap just the way it is. :)
Is it safe to run with scissors?
No.
Can you put my logo on the camera strap?
Currently we do not offer this service, but we are in the process of making it readily and easily available to you.
Do you offer wholesale prices?
Yes, we do! Follow this link and fill out the form for more information.
When will my new camera strap arrive?
All in-stock straps will ship within 2 business days of your order date, although most ship within 1 business day.
Can I save on shipping with multiple items?
No need to! All orders are shipped flat rate. Whether you order 2 or 14, it's all the same price.
Do you ship internationally?
是! Ano! Da! Evet! Sim! Yes! All of our straps are free to roam the globe, so we'll pretty much send one to you wherever you are.
Can I send HighKey straps as a gift?
Of
course! All you need to do is type in the address where you would like
it shipped, as well as specify that the item is a gift. It's not
required, but you can choose to have it gift wrapped for
just $4. You can also write a personalized message (for free) that
we'll include with the strap. We'll ship your gift right away so your friend doesn't have to suffer with their old camera strap any longer.
Gift Certificates Terms and Conditions
Gift cards are redeemable only
at highkeycamera.com. To redeem your card, you must register
for an account with us. Gift cards are not redeemable for
cash (except if required
by law). No refunds or exchanges allowed and this card may not be used
to purchase any other merchandise not currently available on
highkeycamera.com. Risk of loss and title for card passes to purchaser
on
transfer.
HighKey is not responsible for any loss
or damage resulting from lost or stolen cards, or use without your
permission. HighKey and its affiliates and licensees
make no warranties, express or implied, with respect to prepaid gift
cards and disclaim any warranty to the fullest extent available.
For questions or concerns about your e-gift card, please contact us. Void where prohibited. Not for resale. What is your privacy policy?
Please visit our privacy policy page for this information.
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